This comprehensive online training course will help you to prepare you for your ITIL V3 Managing across the Lifecycle (MALC) exam. Fully accredited by an APMG certified ITIL examination institute, the course is interactive throughout and learning is reinforced with practice examples and focused questions.

The course should take 4-5 hours to complete.

The course contains a printable sample exam paper with full answers and explanations.

Prerequisites:
ITIL V3 Foundation Certificate

System Requirements:
Pentium II (350 MHz) or later / G3 (350MHz) or later
Windows 98 or later / Mac OS 9 or later
64MB RAM (128MB recommended)
Monitor 800x600 (1024x768 recommended)
Internet connection (broadband recommended)
Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, Opera 7.11 or later
Browser configuration: Cookies enabled, Pop-up Blocker disabled, JavaScript enabled
Macromedia Flash Player 6.0 or later
Sound card with loudspeakers or headset

Subscription: 90 days.

Module 1 Implementation IT Service Management:
Strategic Management Process 1
Functions and Processes
RACI Model
Measuring the Processes
Service Culture
Value Composition
Encapsulation
Quality Specifications
Balancing in Quality
Metrics and Measurement Systems
Service Management Tools
Risk Management
Models, CMMI
ISO/IEC 27001
Quality Systems

Module 2 Managing strategic changes:
Introduction and Structure Service Lifecycle
Principles Service Strategy
Principles Service Design
Principles Service Transition
Principles Service Operation
Principles Continual Service Improvement

Printable sample exam paper with full answers and explanations