Customer Survey

This survey will help us improve our services and provide Microsoft with valuable feedback
1. Which course(s) did you use for your training?

2. How did you purchase the course(s)?
I bought a boxed course from a retailer
I bought an online course from a retailer
I bought the course(s) for my company/departmental training
My company provided me with the course
I used a free or demo course
More than one of the above
I don't remember ever using a course


3. How satisfied are you with:
Very Satisfied Satisfied Neutral Dissatisfied Very dissatisfied Not applicable / Not sure
a. Relevance of course(s) with respect to your needs?
b. The range of topics covered by the course(s)?
c. The depth in detail of each of the topics?
d. The lab exercises?
e. The quality of technical support?
f. Using Microsoft Online Learning as a form of training?


4. How could Microsoft improve the courses?

Using the Course
5. How did you find time for the training?
Set aside the time in one block
Set aside a regular time each day
Used quieter times of the day
Crammed it in with everything else
Struggled to fit it in at all
Couldn't find the time


6. Overall, the value of training compared with the price paid is:
Excellent
Very Good
Good
Fair
Poor
Not Sure


Survey 2: For corporate training clients only

7. How satisfied are you with:
Very Satisfied Satisfied Neutral Dissatisfied Very dissatisfied Not applicable / Not sure
a. The quality of support from C.B.Learning?
b. Using the Learning Management System?
c. C.B.Learning personnel's knowledge and professionalism?
d. C.B.Learning's training program overall


8. C.B.Learning understands the needs of my department:
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Not Sure
I bought for myself - Not applicable

9. How could C.B.Learning improve the quality of it's training services?