
This course can help you manage service implementation and the strategic changes. It also features questions on realistic scenarios to test your knowledge. It also features a mock exam at the end of the course to help you practice for your exam. This course is ideal to help you prepare for the Continual Service Improvement module.
This online course follows a subset of the ITIL V3 Intermediate syllabus and works as part of a blended training solution to prepare you for the ITIL V3 Continual Service Improvement unit exam. Modules include: