
This course looks into the purpose of service design and the processes required to meet the V3 standard. The course features questions and realistic scenarios that will test your knowledge and a mock exam at the end of the course to help you practice for your exam. This course is ideal to supplement your classroom training.
This online course follows the ITIL V3 Intermediate syllabus and works as part of a blended training solution to prepare you for the ITIL V3 Service Design unit exam. Modules include: