
This course looks into managing the service transition process. It also looks into change and knowledge management, service evaluation and much more. The course features questions on realistic scenarios that will test your knowledge. There is also mock exam at the end of the course to help you practice for your exam. This course is ideal to supplement your classroom training.
This online course follows the ITIL V3 Intermediate syllabus and works as part of a blended training solution to prepare you for the ITIL V3 Service Transition unit exam. Modules include: